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Upgradeposted 3 months ago
Full-time • Mid Level
Phoenix, AZ
1,001-5,000 employees
Credit Intermediation and Related Activities
Resume Match Score

About the position

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We are looking for an Employee Relations (ER) Partner to join the team in our Phoenix Call Center. This person will be responsible for partnering with business leaders and their team members on key areas that impact work happiness and company culture. This role is a champion for our team members and is a strategic advisor to the people managers. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. The partner will focus on resolving workplace issues and minimizing risk to the organization by utilizing best practices in employee relations at our Phoenix Service Center.

Responsibilities

  • Be the voice of our team members by hearing their concerns and providing counsel in employee relations areas such as performance, attendance, and conduct.
  • Partner with leaders to resolve complex employee relations issues.
  • Conduct effective, thorough, and objective investigations.
  • Partner with managers to provide guidance on our policies and employment law.
  • Partner with key stakeholders such as the People Operations, Legal, and Compliance to build new policies that make sense for the organization.
  • Maintain strong case documentation.

Requirements

  • Employee Relations Partner experience within a fast-paced environment as a culture champion.
  • Experience navigating ambiguity, building and enforcing HR processes & policy.
  • Possess a good gut instinct that enables you to make decisions based on evidence and experience in the industry.
  • Keep the team updated on employment laws and ensure compliance with federal, state, and local regulations.
  • Experience supporting start ups in the valley in a People Operations capacity.
  • Communication wizard and the ability to effectively partner with all levels of team members and leadership.
  • Experience in a customer facing position in the past (such as hospitality, restaurant, events, etc.).
  • Completed a 4 year college degree in a related field (required).

Nice-to-haves

  • Fintech experience.
  • Experience providing HR support in a call center environment.
  • Masters in HR and/or business administration.
  • PHR/SHRM-CP Certification strongly preferred.

Benefits

  • Competitive salary and stock option plan.
  • 100% paid coverage of medical, dental and vision insurance.
  • Flexible PTO.
  • Opportunities for professional growth and development.
  • Paid parental leave.
  • Health & wellness initiatives.

Job Keywords

Hard Skills
  • Business Administration
  • Employee Relations
  • Experience Modifier
  • Mobile Banking
  • otLNqFnkX LoeJCGkWS0
Soft Skills
  • sI69t8m 5qsiumLE4Mc
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