This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. This position is for an Information Systems Manager within the End User and Factory Excellence Infrastructure team. In this role, you will play a pivotal part in shaping our IS services, ensuring seamless operations and strategic alignment with our organizational vision. You will collaborate with leadership to define and execute IS strategies that align with our organization's goals. Your responsibilities will include designing, managing, and continuously improving IS processes to meet business requirements, as well as serving as the go-to resource for knowledge, providing insights and solutions to enhance efficiency. Engaging with cross-functional teams, you will ensure smooth IS service delivery. The work model for this role is onsite, and it is a full-time, regular position with a grade level of 14.
Responsibilities
- Describe and define IT processes/services including relationships, dependencies, and business value, and regularly maintain all service-related information within the service management tool.
- Prepare and maintain process documentation for the system services and advise on the correct and effective use of the services.
- Apply and execute the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.
- Provide consultation, advice, and support the installation of IS services, or the change of existing IS services.
Requirements
- Minimum 5 years' experience in an enterprise End User support role.
- Bachelor's degree in Information Systems related field preferred.
- Experience working in a demanding environment and promoting a teamwork mentality.
- Fluent in Microsoft Office and Support of O365.
- Understanding of Networking Topology, Concepts and Server Infrastructure.
- Experience applying analytical thinking and problem-solving skills.
- Extensive Windows 10/11 knowledge and support experience.
- Experience in programming or scripting in an IT environment preferred.
- Experience with manufacturing processes, procedures, and factory IT programs preferred.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Nice-to-haves
- Experience in programming or scripting in an IT environment preferred.
- Experience with manufacturing processes, procedures, and factory IT programs preferred.
