Endpoint Automation Engineer II

About the position

The Enterprise Endpoint Services Platform Engineer II is responsible for maintaining a high-performing and stable end-user computing platform for over 300,000 workstations at HCA. This role involves supporting the Windows OS lifecycle, certifying endpoint hardware, adhering to operating system standards, automating software for enterprise deployment and best practices for endpoint device configuration. This is a hybrid position that requires 3 days in the office and 2 days remote, located at the Sky Park facility near the Nashville airport.

Responsibilities

• Partner with key business stakeholders to identify opportunities for enterprise automation and SCCM delivery.
• Develop and maintain PowerShell scripts for automation tasks; leveraging the PowerShell app deploy toolkit as a primary tool for automation.
• Implement automation solutions to improve overall enterprise endpoint efficiency and reduce manual tasks.
• Develop and deliver timely communications on any automation service offerings to appropriate audience.
• Partner with key business stakeholders to ensure timely and effective certification of endpoint hardware that enhance the customer's endpoint experience.
• Partner with key hardware vendors to establish a rapport for device updates and standard communications around devices.
• Collaboratively develop and publish a certified endpoint hardware catalog that aligns with both customer personas and the HCA environments; business and clinical.
• Utilize custom test environments to perform proof of concept implementations before deploying into production.
• Discover, Test and Coordinate the standard implementation of device configurations via BIOS / Firmware settings.
• Ensure core hardware components: Drivers, BIOS and device specific applications are updated at a suitable cadence to ensure hardware stability, functionality, and performance.
• Maintain current OSD images and Task Sequences utilizing Microsoft scripting technologies such as PowerShell, WMI, and XML for captured images.
• Develop and maintain technical FAQ/KB articles that supports hardware certification, device deployment, and management capabilities for required support tiers.
• Develop, maintain and review Endpoint Device Standards SharePoint site and catalogs.
• Document enterprise configuration management for endpoints and preventative maintenance as required.
• Investigates, troubleshoots and provides solutions for all reported hardware issues related to certified endpoints.
• Assist with planning and coordination of vendor hardware roadmap meetings inviting the appropriate audiences.
• Support the IE Compatibility Mode Microsoft Edge solution for the enterprise.
• Support the Beyond Trust remote support solution for the enterprise.
• Maintain inventory of seed hardware in device certification lab.
• Properly dispose of end-of-life hardware in the device certification lab.
• Maintain a clean and organized environment in the device certification lab to support efficient workflow.
• Coordinates sharing of best practices and policies and procedures.
• Participates in activities which improve departmental and organizational performance.
• Adheres to and supports HCA ITG standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care.
• Adheres to Code of Conduct and Mission and Value Statement.
• Other duties as assigned.

Requirements

• 3+ years' scripting and automating solutions using PowerShell and PowerShell App Deploy Toolkit.
• 3+ years' Systems Center Configuration Manager (SCCM) Administration experience.
• 3+ years' experience supporting Windows Endpoint Operating Systems and hardware.
• 3+ years' experience utilizing centralized systems management system to administer endpoints in an enterprise sized environment.
• Advanced, current knowledge of workstation, laptop, and tablet hardware.
• Advanced, working knowledge of Windows 10 and Windows 11 operating systems.

Nice-to-haves

• Completion of CompTiA A+ Certification or equivalent knowledge-level.
• SharePoint Online site development skills.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.