Energy Assistance Worker - Lackawanna CAO (Seasonal)

Commonwealth Of Pennsylvania - Scranton, PA

Full-time - Entry Level

Scranton, PA

Administration of Human Resource Programs

About the position

The Energy Assistance Worker position at the Lackawanna County Assistance Office (CAO) is a seasonal role focused on assisting individuals in applying for heating assistance through the Low Income Home Energy Assistance Program (LIHEAP). The role involves processing applications, interviewing clients, and liaising with heating vendors to ensure that eligible individuals receive the necessary support to stay warm during the winter months. This position is ideal for those looking to make a positive impact in their community while gaining valuable experience in public service.

Responsibilities

• Process initial benefit applications and CRISIS applications for LIHEAP.
• Interview clients to assist them in applying for heating assistance.
• Act as a liaison with heating vendors to facilitate the application process.
• Review and complete applications received for accuracy and compliance with regulations.
• Recommend approval or disapproval of benefits based on federal and state guidelines.
• Perform data entry and maintain accurate records of applications and client interactions.

Requirements

• Two years of experience in general office work that included interviewing the public.
• Any equivalent combination of experience and training.

Nice-to-haves

• Experience working in a government or public service role.
• Familiarity with energy assistance programs or social services.

Benefits

• Non-permanent full-time seasonal employment from approximately October to April.
• Work hours are Monday to Friday, 8:30 AM to 5:00 PM with a 60-minute lunch break.