Engagement Manager - Customer Success

About the position

Scaled Foundations is a Redmond, WA start-up building an industry leading platform for development, test, and deployment of robotic AI. Our mission is to enable rapid, robust, and safe deployment of general intelligence for autonomous systems and robotics, aspiring to become the starting point for AI-powered autonomous systems across a diverse set of scenarios and robotics modalities. We are currently seeking an experienced Engagement Manager to lead our customer-facing efforts which deploy our technology for real world applications. You will play a pivotal role implementing the customer's GRID platform and seamlessly integrate cutting-edge components across the platform, machine learning, and robotics. The cloud-based (or local) platform will be served and used at a large scale and across multiple robotic domains including air, ground, sub-surface, manipulators, etc. Components will include our SDK, simulation, synthetic environments, and robotics, all deployed to the intended customer environment. You will lead the deployment of GRID to enterprise customers, enabling a robust and scalable development platform for robotics hosted either locally, on customer’s cloud, or on a Scaled Foundations cloud instance as a managed service for the customer.

Responsibilities

• Lead the deployment of GRID to enterprise customers.
• Interact with customer leadership and technical teams to capture and validate requirements.
• Create solutions around custom robotic forms and synthetic environments for simulation.
• Collaborate with internal infrastructure, platform, robot, and machine learning teams.
• Communicate regularly with Customer teams on current project status and product updates.
• Provide feedback to internal development teams of customer inputs for new features and functionality.
• Provide direction to the off-shore Unreal Engine development team regarding custom customer environments.
• Drive continuous improvement in performance, scalability, and reliability for the platform.

Requirements

• Bachelor’s degree in Computer Science or relevant technical field, or equivalent practical experience.
• 5-10+ years of full-time project or customer management.
• Familiar with game-based development engines (Unity/Unreal) and/or Omniverse.
• Familiar with scenery creation within a game engine and implementation of in-game actors.
• Knowledge of Cloud deployment for Azure, AWS, Oracle, or Google Cloud.
• Must obtain work authorization in the country of employment at the time of hire.

Nice-to-haves

• Some experience with Linux and/or Python.
• Experience with Kubernetes and enabling scalable services across distributed systems.
• Working knowledge of resources needed for workloads like video streaming and distributed machine learning inference.
• Hands-on experience with Omniverse, IsaacSim, or Unreal Engine.
• Knowledge of Cesium/Google Earth or other GIS tools and content.
• Experience working with sensitive data and adhering to strict security protocols.