About the position
The Engineering Advisor at National Trench Safety plays a crucial role in coordinating and managing projects on-site. This position involves providing consulting, training, and support services to both customers and employees regarding solution setup, product configuration, solution implementation, and critical business processes. The Engineering Advisor is responsible for overseeing the application of shoring equipment, including hydraulic system designs and technical shoring layouts, specifically for job sites such as trenching and excavation. In this role, the Advisor must understand, analyze, and categorize customer issues in collaboration with the sales team to recommend the safest and most cost-effective solutions. This includes providing on-site installation and technical support, reading blueprints to advise customers on the best installation methods, and advising project managers and the sales team on formulating installation project plans. The Advisor will assess construction phases, job situations, and project conditions to time customer approaches and suggest rental product applications effectively. Additionally, the Engineering Advisor will discuss customer needs, suggest suitable equipment for various applications, and serve as a key information source for customers and the engineering team regarding available equipment and services in the local market. Responsibilities also include fleet inspection, ensuring timely reporting and completion of repairs, preparing job boxes with the correct rigging and materials, and maintaining equipment while managing customer charges for lost items. Effective communication with customers is essential for the timely execution of the Order Verification process, and the Advisor will also educate employees and customers on the safe and proper installation and use of protective systems. The role supports the engineering team with quality assurance and assists the estimating team with project schedules, budgets, and technical input as needed.
Responsibilities
- Provide on-site installation and technical support.
- Read blueprints to advise customers on the best way to install equipment.
- Advise project managers and sales team in formulating the plan for installation projects.
- Educate on properly identifying slide rail/beam and plate opportunities.
- Assess construction phases, job situations, and project conditions for customer approach timing.
- Discuss customer needs and suggest suitable equipment for applications.
- Serve as a source of information for customers and engineering team about related equipment and services.
- Conduct fleet inspections and ensure timely reporting of damages or repairs.
- Ensure job boxes are ready for specific projects with correct rigging and materials.
- Maintain equipment and charge customers for lost items.
- Communicate effectively with customers for timely execution of the Order Verification process.
- Educate employees and customers on safe installation/extraction and use of protective systems.
- Support engineering team with quality assurance as needed.
- Assist estimating team with project schedule, budget, and cost parameters by providing technical input.
- Assist in the development of design drawings and provide technical input as needed.
Requirements
- Minimum of five years of experience in engineering systems or operations, preferably in trench shoring or the construction industry.
- Valid driver's license is required.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Attention to detail and organizational skills.
- Ability to work independently and apply sound judgment to various situations.
- Strong leadership, collaboration, and presentation skills.
- Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
- Proficient knowledge in engineering systems and core products.
- General knowledge of OSHA and applicable state and local requirements relative to Trench and Excavation Shoring and Shielding.
Nice-to-haves
- Working knowledge of codes and process design standards preferred.
Benefits
- Health savings account
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
