About the position
As an Engineering Operations Technician (EOT) at Amazon Web Services (AWS), you will play a crucial role in maintaining and operating some of the world's most powerful data centers. You will work alongside teams of front-line responders who are dedicated to ensuring that our critical infrastructure systems are always prepared to handle any situation. AWS is known for having the largest cloud computing portfolio globally, and as part of our team, you will contribute to the operational excellence that keeps our services running smoothly. In this position, you will be responsible for driving innovation while reducing operational costs within the facilities. You will assist in troubleshooting facility and rack-level events, ensuring that all operations are conducted within established Service Level Agreements (SLA). Your tasks will include performing rack installations, decommissioning, operational readings, and overall facility management. You will also provide key performance indicators to senior engineers and manage on-site contractors and vendors, ensuring compliance with established practices and local legislation. The role requires you to perform maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. Adherence to safety procedures is paramount while performing your duties. You will engage in basic support concepts such as ticketing systems, root cause analysis, change management creation, and writing procedures. The work schedule may vary based on site needs, with shifts potentially lasting up to 12 hours and including on-call rotations. Physical demands of the job include walking on uneven terrain, maintaining balance while performing construction tasks on ladders, and regularly lifting or moving weights up to 39 pounds unassisted. You will also participate in group lifts for heavier items and engage in various physical activities such as stooping, kneeling, climbing stairs, and pushing or pulling equipment. This position may require support across multiple locations, emphasizing the need for flexibility and adaptability in your work approach.
Responsibilities
- Drive innovation while reducing operational costs in the facilities.
- Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installations, decommissioning, operational readings, and facility management.
- Provide key performance indicators to senior engineers.
- Manage on-site contractors, sub-contractors, and vendors, ensuring compliance with established practices and local legislation.
- Perform maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Adhere to safety procedures while performing work.
- Engage in basic support concepts such as ticketing systems, root cause analysis, change management creation, and writing procedures.
Requirements
- 1+ years of electrical or mechanical experience.
- 1+ years of data center or mission critical facilities experience (e.g., hospital, military facility, public safety facility).
- High school diploma or equivalent.
Nice-to-haves
- Experience with ticketing systems and root cause analysis.
- Familiarity with change management processes.
- Knowledge of building management systems.
Benefits
- Flexible work culture that promotes work-life harmony.
- Opportunities for knowledge-sharing and mentorship.
- Access to employee-led affinity groups and ongoing learning experiences.
