Enterprise Account Client Services Technology Manager

$68,000 - $75,000/Yr

Allied Universal - Mansfield, TX

Full-time - Mid Level

Mansfield, TX

Administrative and Support Services

About the position

The Enterprise Account Client Services Technology Manager at Allied Universal® is responsible for the deployment of technical tools and resources, ensuring effective service delivery and training. This role serves as an internal subject matter expert on Allied Universal technology and systems, focusing on the implementation and compliance of HELIAUS® and driving technology adoption across client sites.

Responsibilities

• Drive the implementation and compliance of HELIAUS® during the contractual rollout phase in 2024
• Serve as the first point of contact for HELIAUS® support for client sites, coordinating with branch resources as necessary
• Lead initiatives to promote the regular and effective use of the HELIAUS® platform across all client sites
• Continuously review HELIAUS® analytics and data to identify any non-compliance issues with system usage at any client site and design and implement improvements as necessary
• Regularly produce training materials for end users of HELIAUS® and other technical systems used at client sites
• Drive Mercury adoption, compliance, messaging, and other needs
• Collaborate closely with portfolio leadership on projects requiring reporting via a technology platform or product
• Sufficiently present project plans, scopes of work, development schedules, work products, outstanding work orders, subcontractor utilization, and present/identify foreign-owned products
• Keep abreast of new technology deployments and lead adoption at high profile customer sites
• Stay informed in the industry, identify technologies that may present a benefit to the security programs at client facilities

Requirements

• High school diploma or equivalent
• Must possess, or be able to obtain, a Department of Defense (DoD) security clearance
• Due to the nature of our client's business and contractual requirements, must be a U.S. Citizen or be classified as a U.S. Person
• Work experience involving training related efforts and goals
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use independent judgment and discretion
• Outstanding oral and written communication skills
• Ability to successfully interact at all levels of the organization, including with clients

Nice-to-haves

• Bachelor's Degree in Criminal Justice, Business, or another related field
• Prior experience in law enforcement and/or military, and/or relevant experience at a DoD Defense Contractor site in a cleared environment

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.