Enterprise Account Portfolio Manager

Full-time - Mid Level

Columbus, OH

Administrative and Support Services

About the position

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Allied Universal is hiring a Enterprise Account Portfolio Manager. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients' corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.

Responsibilities

• Develop and nurture relationships with enterprise clients and Allied Universal's branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.
• Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and company needs.
• Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews.
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance.
• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets.
• Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process.

Requirements

• Bachelor's degree in Criminal Justice, Business or a related field with at least three (3) years of management experience in a high-workforce environment or service industry.
• Associate's degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry.
• High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry.
• Minimum of two (2) years of account management experience driving customer solutions.
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction.
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.
• Ability to travel 35% to 75% of the time based on client and company's needs.

Nice-to-haves

• Military veteran, law enforcement, or contract or proprietary security services experience.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.