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Enterprise ERP Systems Specialist

$125,000 - $150,000/Yr

D'Addario & Company - Farmingdale, NY

posted 2 months ago

Full-time - Mid Level
Farmingdale, NY
Miscellaneous Manufacturing

About the position

The Enterprise ERP Systems Specialist at D'Addario & Company is responsible for providing systems support and conducting analysis to leverage technology solutions that meet business needs. This on-site role focuses on maintaining and supporting the organization's portfolio of enterprise business applications, specifically the IBMi/AS400 ERP Infor XA system. The specialist will implement new features, perform system upgrades, and manage updates related to critical business functions, acting as the technical and process subject matter expert for the ERP systems.

Responsibilities

  • Learn the full suite of enterprise business applications, including understanding their interrelationship and dependencies.
  • Work with vendors to maintain and support these applications, perform upgrades, and implement new features as released.
  • Perform top-level troubleshooting of technical issues related to application functionality.
  • Track and follow issues through to resolution, including communications to all stakeholders.
  • Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet user needs.
  • Configure, execute, test, and implement the solution.
  • Develop documentation related to design, configuration, processes/workflow, integration/interface requirements, and training.
  • Develop and maintain troubleshooting and solution process and procedure documentation to build and enhance the knowledge base.
  • Manage small application projects of simple to moderate complexity.
  • Ensure compliance with audit, regulatory, and internal requirements.
  • Review open support tickets, establish priority, assign resources, and manage through completion.
  • Maintain and make changes to Infor XA Powerlink cards.
  • Provide internal support utilizing Infor XA (XA) as the main ERP, including green screen modules as well as Powerlink.
  • Assist with XA systems analysis, XA upgrade, implementation, process development and testing, project management, and training services.
  • Conduct business and systems analysis resulting in defined business processes to meet manufacturing and finance requirements through effective and efficient application of the XA system.
  • Evaluate current and planned XA features and capabilities and effectively apply them to business processes.
  • Monitor XA database integrity and process disciplines to assure timely and accurate information processing.
  • Coordinate process and system test and validation efforts.
  • Manage updates related to finance, chart of accounts, and other critical business functions.
  • Contribute to the development of the business unit's strategy, plans, and priorities by providing relevant input and understanding of existing and emerging technologies, applications, and trends.

Requirements

  • A four-year degree in Management Information Systems, Computer Science, or a related business field with suitable work experience.
  • 10 years of ERP experience (Infor, Oracle JDE, SAP, etc.).
  • 10 years of IBM iSeries / AS400 experience.
  • Minimum of 5 years hands-on experience with XA in a support or user role - preferably in an XA 7.0 or higher manufacturing environment.
  • Understanding of cloud computing and cloud-based application services.
  • Knowledge of relational databases and SQL.
  • Ability to work both independently and in a team-oriented and collaborative environment.
  • Good verbal and written communication skills with the ability to communicate with all management levels.
  • Demonstrated hands-on project leadership skills.
  • Strong supplier/partner management experience.

Nice-to-haves

  • Experience with cloud-based application services.
  • Familiarity with SQL and relational databases.

Benefits

  • Health, vision, and dental insurance
  • Assisted Reproduction/Fertility benefits
  • 401k retirement plan with a very generous employer contribution
  • Paid Time Off (PTO)
  • Flexible sick day policy
  • 12 Paid Holidays
  • Life and AD&D Insurance
  • Enhanced Short-term disability insurance
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Discounts on D'Addario products and merchandise
  • Company jam nights, holiday parties and special events
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