Entry level Customer Success Consultant

$45,000 - $50,000/Yr

MoonSe Inc - Baton Rouge, LA

Full-time - Entry Level

Baton Rouge, LA

About the position

The Customer Success Consultant at MoonSe Inc is responsible for building and maintaining strong relationships with clients. This entry-level role focuses on proactively engaging with customers to understand their needs, identify growth opportunities, and ensure they achieve their desired outcomes. The ideal candidate will have excellent communication skills and a passion for customer success.

Responsibilities

• Develop and maintain strong relationships with assigned customers.
• Proactively engage with customers to understand their business objectives and challenges.
• Identify opportunities to cross-sell and upsell additional products or services.
• Conduct thorough onboarding sessions for new customers.
• Ensure customers have a seamless and positive onboarding experience.
• Provide ongoing training and support as needed.
• Develop and implement customized success plans for each customer.
• Set clear goals and KPIs to measure customer success.
• Monitor customer progress and provide regular updates.
• Respond promptly to customer inquiries and issues.
• Troubleshoot problems and provide timely solutions.
• Escalate complex issues to the appropriate teams.
• Gather customer feedback and insights.
• Analyze customer data to identify trends and opportunities for improvement.
• Share insights with relevant teams to enhance product and service offerings.

Requirements

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to build rapport and trust with customers
• Strong organizational and time management skills

Benefits

• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development