Epic Application Analyst - Epic

Health First - Rockledge, FL

Full-time - Entry Level

Rockledge, FL

Hospitals

About the position

The Epic Analyst is responsible for designing, implementing, and maintaining the Epic EHR (electronic health records) systems within the organization. To do this, the Analyst works closely with healthcare providers, IT staff, and other business stakeholders by providing a customer-centric experience. Also acting as a communication hub, this position coordinates the information technology activities for their assigned areas based on user requirements.

Responsibilities

• Understand user workflows, core functions, and processes of the supported business area which may include inpatient, ancillary, ambulatory, or revenue cycle.
• Coordinate with clinical end users and apply knowledge of user workflow to assist users in defining requirements.
• Designs, configures, tests, troubleshoots and maintains programs/applications.
• Apply detailed knowledge of system functionality to implement new applications and modules.
• Document business requirements, current and future state workflows, and any custom builds as appropriate.
• Coordinate and participate in all testing phases of associated applications during implementations and upgrades.
• Research and resolve issues with external and internal resources as needed.
• Provide support during go-live events, including during standard off-hours support times.
• Lead small and medium-sized projects with minimal managerial oversight. Develop key project management tools, including project plans, issues logs, testing plans, and go-live events.
• Responsible for ongoing on-call duties for incidents outside of business hours.
• Participate in cross-training for personal development and to ensure adequate secondary coverage on all applications.

Requirements

• Education: Associate degree.
• Certification: Epic certified upon hire or within six months of hire.
• Work Experience: Two years in healthcare or one year of experience supporting technology systems.
• Work Experience in lieu of degree: Four years in healthcare or supporting technology systems.
• Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
• Ability to work autonomously with minimal supervision.
• Strong critical thinking skills.
• Strong communication skills and professional presence.
• Ability to maintain composure in stressful office environment.

Nice-to-haves

• Education: Bachelor's degree in a relevant field.
• Work Experience: Experience in healthcare, specifically areas in inpatient, ancillary, ambulatory or revenue cycle.