ERP Business Analyst

About the position

Under the direction of the General Manager, the ERP Business Analyst will serve as a vital link between our IT team and our business users. Duties for this position will include detailed requirements analysis, documenting business processes, advising on potential process improvements, and planning and coordinating user acceptance testing. This position will manage projects related to systems in our landscape which include our ERP, CRM and POS environments. This is a non-supervisory position.

Responsibilities

• Gather and analyze project requirements using various methods such as analytical, interviewing, and data gathering techniques; understanding of current systems and analysis of business operations; and business-modeling methods.
• Develop and implement test plans / scenarios to ensure successful project delivery.
• Provide support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
• Help identify, assess, and mitigate risks associated with each solution/design accurately.
• Prepare communication plans and reports for key stakeholders.
• Based on business user requirements, prepare Request for Proposals (RFP) for 3rd party vendors and consultants and evaluate potential solutions based on identified criteria.
• Coach, mentor, and train staff on business analysis and project management methodology.
• Provide project leadership, work direction and feedback.
• Motivate work of others outside of direct authority to ensure project milestones and deliverables are met.
• Communicate and work with offshore consultants.
• Work closely in a global team environment.
• Assist in creating and developing policies and procedures for business analysis and project management.
• Assist with developing the department's long term strategic goals and budget planning.
• Assist with delivery of SAP Basis and Security solutions.
• Perform other duties as requested by the department manager.
• Other projects as needed.

Requirements

• Bachelors degree in Computer Science, Information Systems or other related field required.
• 3-5 years Project Management experience.
• 3-5 years Business Analyst experience.
• 6 plus years of MRP / ERP experience required.
• Minimum 2 SAP implementations for MRP / ERP.
• At least 1 full life cycle MRP / ERP implementation required.
• Experience driving on-time, on-budget project completion for complex projects involving multiple parties.
• Advanced computer skills required.
• Advanced working knowledge of Windows 2000 servers, computer networking and PC hardware preferred.
• Excellent communication and organizational skills.
• PMP or other related certifications a plus.
• Dynamics CRM or related software experience a plus.
• Thorough understanding of system development life cycle models and methodologies.
• Thorough understanding of IT systems and processes.
• Demonstrated effective interpersonal, verbal and written communication skills.
• Ability to thrive in a diverse, collaborative, team-oriented environment where change occurs often.
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary.
• Unwavering attention to detail and commitment to world-class quality.
• Ability to embrace deadlines.
• Able to project a positive and professional demeanor to all internal and external contacts.

Nice-to-haves

• PMP or other related certifications.
• Dynamics CRM or related software experience.