Event Support Representative

Fern Exposition Services • Columbus, OH

408d • $41,600 - $47,840

About The Position

The Event Support Representative at Fern Exposition Services LLC is responsible for providing exceptional customer service to exhibitors during live events. This role involves responding to inquiries, assisting with orders, and ensuring that all exhibitor needs are met throughout the event process. The position requires travel to various events and the ability to work overtime and weekends as needed.

Requirements

• 2 or more years of customer service experience.
• Strong computer knowledge, with proficiency in Microsoft Office/365 products, especially Excel, Word, Outlook, and Teams.
• Excellent customer service skills.
• Exceptional communication (verbal and written) and interpersonal skills.
• Ability to learn internal systems (exhibitor portal, graphics system, order system, etc.).
• Experience working independently and as a team player.
• Ability to balance multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Maintain a positive 'can-do' attitude.

Responsibilities

• Respond to inquiries and requests via phone, email, web chat, and occasionally onsite at events.
• Travel locally to provide onsite exhibitor services at tradeshows at least 50% of the year.
• Assist exhibitors with orders and questions at the Service Desk at the show site.
• Work with the Project Manager, Freight Representative, Labor Representative, and Account Executive to resolve issues and ensure delivery of materials and labor to exhibitors.
• Process exhibitor orders, receiving reports, labor orders, display and graphic rental orders, and bills of lading.
• Perform collection duties.
• Handle customer-related issues independently and escalate as necessary.
• Identify opportunities to sell Fern products and services to exhibiting organizations.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed