Executive Assistant, Administrative Services

About the position

KPMG is currently seeking a Client-site Executive Assistant to join our Administrative & Office Experience organization. Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

Responsibilities

• Provide on-site support to enhance and maintain client relationships, ensuring their satisfaction and addressing any immediate concerns; assist in various needs of the assigned engagement, demonstrating flexibility and proactive problem-solving to meet client and project requirements
• Supply a broad scope of administrative services to Partners/Managing Directors, including managing calendars; coordinating meetings and events (client and internal); arranging catering and travel; providing engagement setup and client billing support; performing client and industry research; liaising with technology and other support teams; drafting letters, communications, presentations, and social media postings; assisting with marketing efforts, and providing other support/deliverables as needed
• Build relationships with internal and external clients; understand PMD priorities, projects, and preferences in order to meet expectations and add value; demonstrate professionalism and tact in all interactions; act as a liaison for Partners/Managing Directors (PMDs) with members of their teams, management, and external clients; handle confidential information with discretion
• Work with team members to navigate and solve day-to-day problems related to services, technology, relationships, or other issues, including collaborating with Digital Nexus or other internal teams/resources as appropriate
• Participate actively and constructively during Administrative Services team meetings and serve on internal project teams to grow knowledge and skills; contribute to the overall success of Administrative Services initiatives
• Prioritize competing requirements and/or deadlines effectively

Requirements

• Minimum five years of recent experience either in administrative services or customer service-related role; industry knowledge in audit, tax, or advisory professional services preferred
• High school diploma required; college coursework from an accredited college/university preferred
• Strong trouble-shooting and organizational skills; capability to work on multiple projects simultaneously; solid analytical/research skills including the ability to take initiative in identifying solutions and communicating findings; proficiency in Microsoft Office Suite applications; exceptional web-based research skills and able to learn firm-wide applications including GenAI
• Aptitude to promote a teaming culture with common goals and responsibilities as well as leverage strengths, expertise, and diverse perspectives to maintain a high-performing team
• Ability to work in the assigned Louisville office or client-site at least three days a week or as needed; capability to work overtime when required
• Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of the firm; ability to build productive relationships with peers

Benefits

• Comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle
• Medical and dental plans
• Vision coverage
• Disability and life insurance
• 401(k) plans
• Robust suite of personal well-being benefits to support your mental health
• Personal Time Off per fiscal year
• Calendar of holidays to be observed during the year
• Two firmwide breaks each year where employees will not be required to use Personal Time Off