Executive Director of Residential Services

About the position

The Executive Director of Residential Services provides strategic oversight and leadership for all residential programs at Choices for People. This role is responsible for ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD) while managing a compassionate and high-performing team. The Executive Director will oversee residential operations, manage budgets, ensure regulatory compliance, and foster community and family engagement to align services with the organization’s mission and values.

Responsibilities

• Provide executive oversight and strategic direction for all residential services, ensuring person-centered care for individuals with IDD
• Supervise the Director of Residential Services and mentor staff to promote leadership development and ensure accountability within residential operations
• Ensure compliance with all regulatory standards, including DMH guidelines, Medicaid Waiver, and other relevant regulations, maintaining a high standard of quality for services
• Oversee individualized support planning, ensuring services reflect residents’ rights, personal goals, and choices
• Develop and manage the residential services budget in collaboration with finance staff, ensuring fiscal responsibility and alignment with organizational goals
• Monitor service quality, resident satisfaction, and operational outcomes, implementing improvements based on data, feedback, and best practices
• Lead the hiring, supervision, coaching, and performance evaluations for residential leadership staff, promoting a culture of inclusion and empowerment
• Maintain strong relationships with residents' families, guardians, and case managers, ensuring open communication and transparency
• Act as a key representative for Choices for People within the community, advocating for individuals with IDD at local and regional levels
• Manage audits, documentation, and risk management processes, ensuring all residential environments meet safety, accessibility, and regulatory standards
• Oversee staff development initiatives, including ongoing training, mentoring, and recognition, to retain and develop a skilled workforce
• Collaborate with senior leadership to align residential services with overall organizational strategies and goals
• Assist with long term strategic planning and preparation of Residential Services
• Lead and manage family and community engagement efforts, ensuring that the voice of residents and families is heard and integrated into program planning
• Maintain knowledge of developments, trends, and best practices in residential management
• Maintain knowledge of industry trends, regulatory changes, agency compliance requirements, etc.

Requirements

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred
• At least four years of leadership experience in residential, human services, or IDD programs or a related field preferred
• At least four years of experience in a supervisory role preferred
• Experience working with nonprofits, state entities, and accrediting agencies (DMH, Medicaid Waiver, DHSS, CARF, CACFP, etc.) preferred
• Experience in budget development and management, financial reporting, and ensuring fiscal responsibility preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong understanding of person-centered practices and the unique needs of individuals with intellectual and developmental disabilities
• Strong analytical and problem-solving skills, with the ability to develop and implement strategies for continuous improvement
• Track record of successful leadership, team management, and staff development
• Ability to read, analyze, and apply regulatory guidelines, financial data, and operational reports
• Knowledge of best practices in residential services for individuals with IDD, including risk management and quality assurance systems
• Ability to engage and maintain positive relationships with families, guardians, case managers, and community partners.
• Willingness to maintain confidentiality of private, sensitive, or protected information
• Ability to develop rapport and coordinate with other divisions, vendors, key stakeholders, etc.
• Proficiency with Microsoft 365 and standard office equipment
• Commitment to the organization’s mission and working with a diverse population

Benefits

• Full-Time, Exempt position
• Starting Salary Range: $65,000 - $80,000