Executive Host-Lincoln

About the position

The Executive Host is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

Responsibilities

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest's visits, arranges accommodations, and provides complimentaries according to established guidelines.
• Issues Player's Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures the protection of guest's rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events, and VIP programs.
• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking and telemarketing.
• Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a high profile at VIP events, constant presence to all players at appropriate times.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Attends all necessary meetings.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Keeps informed of competitive promotions.
• Performs other tasks as assigned.

Requirements

• Must be 21 years or older.
• High School diploma or equivalent experience; College degree preferred.
• Five (5) years Host experience in a large-scale gaming operation with both Slot and Table games offerings.
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
• Must have an established player following.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent phone etiquette and guest relations skills are also required.

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days