Target - Easton, MA

posted 2 months ago

Full-time - Entry Level
Easton, MA
General Merchandise Retailers

About the position

The Service & Engagement Executive Team Leader at Target is responsible for leading a team focused on delivering exceptional guest service and engagement. This role involves managing guest interactions, driving sales growth, and ensuring a seamless shopping experience across various service channels. The Executive Team Leader will develop team members, manage staffing needs, and utilize guest feedback to enhance service quality.

Responsibilities

  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
  • Drive total store sales and understand the role in sales growth.
  • Anticipate staffing needs and recruit talent for both short and long term.
  • Manage leaders to ensure training completion and provide continuous education opportunities.
  • Engage in meaningful development conversations with team members.
  • Personalize recognition to reinforce guest service behaviors.
  • Establish a culture of accountability through performance management.
  • Respond to negative guest experiences and support team in resolution.
  • Own schedules to support peak traffic times and key events.
  • Manage store experience based on guest traffic and sales fluctuations.
  • Champion physical and digital offerings to enhance guest experience.
  • Stay updated on major promotions and events.
  • Utilize guest survey tools to drive change in guest experience.
  • Lead the team to deliver an efficient guest pick-up experience.
  • Work a flexible schedule that aligns with guest and business needs.
  • Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Ability to manage conflict and hold others accountable
  • Ability to relate well with all levels of the organization
  • Strong cognitive skills including problem analysis and decision making
  • Ability to learn and adapt to current technology needs
  • Ability to manage workload and prioritize tasks independently and with a team

Nice-to-haves

  • Experience in retail management
  • Knowledge of guest service fundamentals
  • Experience in recruiting and talent management

Benefits

  • Comprehensive health benefits including medical, vision, dental, and life insurance
  • 401(k) plan
  • Employee discount
  • Short term and long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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