Executive Team Leader Service & Engagement (Assistant Manager Front End)- Waldorf, MD

About the position

The role of a Service & Engagement Executive Team Leader at Target involves managing a team focused on guest service and engagement. This position is crucial in creating a guest-first culture across the store, ensuring that team members are knowledgeable about both physical and digital services. The Executive Team Leader will be responsible for driving store sales, managing staffing needs, and fostering a positive team environment. The position requires a strong understanding of retail business fundamentals and the ability to lead a team effectively to meet service and sales goals.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand the role in sales growth.
• Anticipate staffing needs and manage recruitment.
• Engage in consistent development conversations with team members.
• Establish a culture of accountability through clear expectations.
• Respond to negative guest experiences and de-escalate situations.
• Manage schedules to support peak traffic times.
• Champion physical and digital offerings to enhance guest experience.
• Utilize guest survey reporting tools to drive change.
• Lead the team to deliver an efficient guest pick-up experience.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and lead others.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.