Executive Team Leader Service & Engagement (Assistant Store Manager Front End) - Carmel, IN

About the position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Service & Engagement Executive Team Leader can provide you with the knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store. You will gain skills in guest engagement, problem solving, and resolution, as well as knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand your role in sales growth.
• Anticipate staffing needs, talent plan, and recruit both long and short term.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to any negative guest shopping experience by de-escalating the situation.
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times.
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs.
• Be the champion of physical and digital offerings to ensure your team can inform and educate guests.
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns to guest and business needs.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Address store needs such as emergencies and regulatory visits.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and lead others.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.