Experience Manager

Ulta Beauty - West Bend, WI

Full-time - Mid Level

West Bend, WI

10,001+ employees

Health and Personal Care Retailers

About the position

The Experience Manager (EM) at Ulta Beauty is responsible for leading a high-performing team to deliver exceptional guest experiences and drive top-line sales growth in retail and services. This role encompasses overseeing salon services, boutiques, and retail sales while ensuring compliance with company standards. The EM is accountable for metrics such as Net Promoter Score (NPS) and is expected to foster a culture of accountability, performance, and guest satisfaction.

Responsibilities

• Lead a team of stylists, estheticians, and guest coordinators to achieve sales and service goals.
• Drive company profitability through operational excellence and top-line sales growth.
• Develop strategies to address underperforming metrics related to services and retail sales.
• Perform makeup applications and skincare analysis to enhance guest service experience.
• Attract, hire, and retain a diverse team of top talent for the salon and boutiques.
• Support professional development through training and performance reviews.
• Ensure compliance with Ulta Beauty's policies and procedures.
• Utilize scheduling and task management tools to optimize store operations.
• Communicate business trends and operational challenges to leadership.

Requirements

• Bachelor's degree preferred.
• Valid cosmetology license or cosmetology management license as required by state law.
• 2-3+ years of relevant retail management experience.
• Proven success in driving top-line sales and managing payroll budgets.
• Advanced competency in salon services and guest experience management.
• Strong leadership skills with experience in team development and motivation.
• Proficient with basic technology including Point of Sale systems and Microsoft Office.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of Board of Cosmetology regulations.
• Ability to adapt swiftly to change and lead others through transitions.

Benefits

• Competitive salary and performance bonuses.
• Employee discounts on products and services.
• Opportunities for professional development and training.