Experienced Service Advisor wanted!

Lundstedt Automotive - Fort Collins, CO

Full-time - Mid Level

Fort Collins, CO

Repair and Maintenance

About the position

The Automotive Service Advisor position at Lundstedt Automotive involves providing top-notch customer service while effectively managing client appointments and technician schedules. The role requires strong communication skills to relay customer concerns and cost estimates accurately, ensuring a seamless experience for clients and technicians alike.

Responsibilities

• Top-of-line customer care
• Accurately and effectively communicate customer concerns into schedule and repair
• Answer a multi-line phone system
• Anticipate scheduling demands with impeccable communication to clients and technicians
• Manage daily client appointments and scheduling for multiple technicians orders
• Research and develop client cost estimates accurately
• Work with technicians to develop correct cost estimates
• Communicate cost estimates and time estimates to client effectively
• Build technician schedules effectively and efficiently
• Maintain communication with technicians for effective time management and expectations
• Build and maintain client relations
• Build and maintain vendor relations
• Work as a team with other service advisors and technicians

Requirements

• Be able to learn quickly
• Effective communication skills (written and spoken)
• Have appropriate phone etiquette
• Have impeccable attention to details
• High level of active listening comprehension skills
• Knowledge of automotive systems is necessary
• Knowledge of accurate diagnostic processes is necessary
• Be able to type 35-60 words per minute
• 3-5 years experience as a Service Advisor or similar position
• Have the ability to learn unfamiliar computer programs quickly

Benefits

• Health Insurance
• Paid Vacation (increases with tenure)
• Paid Sick Time
• Paid Holidays
• IRA
• Uniforms
• Access to diagnostics devices
• Access to trainings
• Tuition Reimbursement for Students
• Tool Incentive Program for Students
• Certification Reimbursement
• Continuing Education Reimbursement