Experienced Service Writer

$72,000 - $120,000/Yr

Stamford Hyundai - Stamford, CT

Full-time - Mid Level

Stamford, CT

Motor Vehicle and Parts Dealers

About the position

The Experienced Service Writer at Stamford Hyundai is responsible for managing customer relationships and ensuring a high level of customer service in the automotive repair environment. This role requires strong automotive knowledge and exceptional communication skills to effectively manage customer inquiries and service requests.

Responsibilities

• Build and maintain customer relationships
• Manage customer service requests and inquiries
• Provide accurate information regarding automotive services
• Coordinate with technicians to ensure timely service delivery
• Handle customer complaints and resolve issues effectively
• Maintain organized customer records and service history

Requirements

• 2 years of experience in service writing
• Strong automotive knowledge
• Excellent customer service skills
• Exceptional communication skills
• Ability to manage customer lists effectively
• Valid Driver's License

Nice-to-haves

• Bilingual in English and another language

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Referral program