Serco - Columbia, MD

posted 5 months ago

Full-time - Mid Level
Columbia, MD
1,001-5,000 employees
Professional, Scientific, and Technical Services

About the position

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! You will be on a critical team working with the customer at our Maryland location. This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance. This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation. You will write and edit technical documentation for all of the projects hardware and software to include installation, configuration and how-to documentation. You will create code documentation for software; produce implementation guides and end-user guides for capabilities; provide field, data definition, and data flow documentation and format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. In this role, you will assist in preparing and maintaining operations documentation, user guides and manuals and technical publications. You will understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents. You will gather technical information, prepare written text, and maintain a current internal documentation library. You will use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio. You will prepare and maintain operations documentation, user guides and manuals and technical publications, and work with developers to produce quality documentation and training materials. You will work on all phases of documentation and prepare reports, responses, and briefings targeted to a wide range of audiences. You will coordinate layout and design of documents, research highly technical subject matter, organize information from multiple sources, and express technical information in written form that is comprehensible to a wide audience of readers. Under general direction, you will write technical copy for various types of documents for a program/project of similar complexity. You will apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources. You will produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems. You will interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer-related information, and produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies. You will apply technical manual standard NSA DS-89 to work product.

Responsibilities

  • Prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation.
  • Write and edit technical documentation for hardware and software projects, including installation, configuration, and how-to documentation.
  • Create code documentation for software and produce implementation guides and end-user guides for capabilities.
  • Provide field, data definition, and data flow documentation and format technical publications from pamphlets, technical drawings, and consultations with technical personnel.
  • Assist in preparing and maintaining operations documentation, user guides, manuals, and technical publications.
  • Understand basic grammar concepts and write technical copy for various types of documents.
  • Gather technical information and prepare written text.
  • Maintain a current internal documentation library.
  • Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio.
  • Work with developers to produce quality documentation and training materials.
  • Prepare reports, responses, and briefings targeted to a wide range of audiences.
  • Coordinate layout and design of documents.
  • Research highly technical subject matter and organize information from multiple sources.
  • Express technical information in written form that is comprehensible to a wide audience of readers.
  • Apply concepts for technical writing based on engineering drawings and technical information from engineering documentation.
  • Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems.
  • Interpret engineering and maintenance drawings and operational procedures to understand and blend large quantities of computer-related information.

Requirements

  • An active TS/SCI clearance with polygraph.
  • U.S. citizenship.
  • Six (6) years experience as a Technical Writer in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • Four (4) years of additional Technical Writer experience may be substituted for a bachelor's degree.

Nice-to-haves

  • Experience with Visio.

Benefits

  • Health insurance
  • 401k
  • Paid holidays
  • Professional development
  • Flexible scheduling
  • Tuition reimbursement
  • Employee discount programs
  • Wellness programs
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