Facilities and Data Center Technician IV - (Day Shift) VA3

About the position

The VA3 Facilities and Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure. This position will also be directly responsible for the processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Technicians must ensure that data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. The role is an in-person role due to the operational and business needs of the facility.

Responsibilities

• Facilities and data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.
• Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Tracking and trending operational characteristics.
• Mentoring of junior staff.
• Work with the site Data Center Manager to track and complete an aggressive preventive and predictive maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
• Trouble Ticket Management.
• Work Order Completion Process.
• Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Incident escalation and report writing.
• Monitor the building fire alarm system.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Adhere to and promote CoreSite’s Principles of Operational Excellence.

Requirements

• Expert understanding of the electrical and mechanical systems used in a facility and data center environment.
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge in industrial safety best practices.
• Expert knowledge and experienced with data trending / tracking and analysis.
• Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems.
• Proven leadership skills.
• Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project).
• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
• 5 or more years in a mechanical/electrical position within critical facilities.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan with a 15 percent discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• School visitation and elder care paid time off.
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
• Wellness reimbursement program & wellness incentive program.
• Free parking or a company contribution toward a public transit pass.
• Education reimbursement and student loan debt assistance program.
• Employee assistance program, childcare resources, and personal finance management support.
• Pet insurance.