Facilities and Data Center Technician IV - (Day Shift) VA3

About the position

The VA3 Facilities and Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the facilities and data center electrical, mechanical, fire life safety systems, and communications infrastructure. This position will also be directly responsible for the processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Technicians must ensure that data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. The role is an in-person role due to the operational and business needs of the facility.

Responsibilities

• Facilities and data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.
• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Mentoring of junior staff.
• Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule.
• Work with and provides guidance, to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Work as a primary knowledge expert in regard to fire and electrical codes.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
• Trouble Ticket Management.
• Work Order Completion Process.
• Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Incident escalation and report writing.
• Monitor the building fire alarm system.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Adhere to and promote CoreSite's Principles of Operational Excellence.

Requirements

• Expert level knowledge of electrical, mechanical, fire life safety systems, and communications infrastructure.
• Ability to work the VA3 day shift from 6:00 am to 2:30 pm Sunday - Thursday.
• Experience with chilled water systems, HVAC systems, and electrical/critical power distribution.
• Knowledge of fire life safety systems including wet sprinkler systems and pre-action sprinkler systems.
• Experience in managing data center operations and maintenance.

Nice-to-haves

• Completion of CoreSite's Data Center Operations Qualification Program.
• Experience in mentoring junior staff.
• Technical writing experience for maintenance procedures.
• Familiarity with CMMS systems.