Facilities & Data Center Technician III - (Swing Shift)

About the position

The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. We are currently hiring for the Swing Shift: 3:00pm - 11:30am PT, Tuesday Night - Saturday Morning. A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.

Responsibilities

• Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Work with contractors and consultants for all system expansions, corrections and upgrades.
• Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Trouble Ticket and Remote Hands Management.
• Fiber and Copper cabling terminations.
• Circuit path creation and verification.
• Coordinate and oversee power installations and upgrades.
• Work Order Completion Process.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing.
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite’s Principles of Operational Excellence.
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

• Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
• Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
• Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems.
• High School Diploma or greater.
• 2-5 years of experience in the data center industry.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Nice-to-haves

• Proven leadership skills.
• Excellent communication skills, both written and oral.
• Suite (Word, Excel, PowerPoint, Project).

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan with a 15 percent discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• School visitation and elder care paid time off.
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
• Wellness reimbursement program & wellness incentive program.
• Free parking or a company contribution toward a public transit pass.
• Education reimbursement and student loan debt assistance program.
• Employee assistance program, childcare resources, and personal finance management support.
• Pet insurance.
• Charitable matching program.
• Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities.