Facility Manager

Sp Plus - Annapolis, MD

Full-time - Mid Level

Annapolis, MD

Personal and Laundry Services

About the position

As a Facility Manager at SP+, you will play a crucial role in ensuring that every moment matters for our clients. This position requires a proactive approach to resolving client requests and concerns efficiently while maintaining open communication with clients to enhance operational effectiveness. You will be responsible for hiring, developing, training, and supervising a diverse team of employees who are committed to delivering exceptional customer service. Your leadership will be essential in identifying the appropriate staffing levels necessary to meet operational demands and provide a superior customer experience. In addition to team management, you will oversee the implementation of proper parking, security, and cash control procedures to ensure the safety and efficiency of operations. Maximizing profitability will be a key focus, which involves revenue development, facility marketing, and careful management of the operation's budget. You will also be tasked with identifying procurement and vendor service needs, performing general accounting duties such as accounts payable and payroll, and monitoring facility maintenance to uphold cleanliness standards. Your role will also include reviewing damage claims and recommending plans to improve safety operations to prevent future occurrences. Compliance with OSHA laws and regulations is paramount, and you will be responsible for implementing all necessary policies and procedures to ensure adherence. This position is ideal for someone who thrives in a fast-paced environment and is passionate about leading a team to achieve excellence in service delivery.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees.
• Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.
• Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Requirements

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review is a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
• Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Benefits

• Fantastic opportunities for career growth.
• A knowledgeable, high-achieving, experienced team.
• Learning opportunities through our internal training program, SP+ You.
• A diverse company that cares about inclusion, innovation, the environment, and more.
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
• 401(k) Match Program.
• Health Insurance, Vision, and Dental.
• Short-Term and Long-Term Life Insurance.