JLL - New York, NY
posted 5 months ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Facility Manager position in New York, NY, is a critical role that reports to the Director of Operations. This position is responsible for delighting our client through the delivery of facility management services in accordance with our contractual requirements and JLL best practices. The Facility Manager will partner with the site leadership team to provide seamless facilities service delivery through leadership, responsiveness, and creativity that fosters positive relationships. The role requires compliance with all requirements of the client contract and aims to meet or exceed Key Performance Indicators (KPIs). In terms of service delivery, the Facility Manager will manage the delivery of preventative and reactive maintenance for operations and maintenance (O&M) scope, including but not limited to elevators, escalators, and Fire Life Safety systems, ensuring compliance with all safety requirements and local, state, and federal laws and regulations. The role also involves managing vendor performance, supporting sourcing platforms through vendor contract and procurement processes, and identifying opportunities for improved operations to drive efficiencies. The Facility Manager will also manage Business Continuity Plans and respond to emergency situations, effectively managing the Computerized Maintenance Management System (CMMS) by completing all assigned work orders within service level agreements (SLAs) and supporting system improvement initiatives. Financially, the Facility Manager will ensure that operational expenditures are managed within agreed budgets, support the creation of the annual operating budget, and ensure compliance with all JLL, client, and account financial policies and procedures. Leadership responsibilities include developing a high-performing team of direct reports, leading direct and cross-functional teams in support of workstream delivery, and ensuring all KPIs and SLAs are met or exceeded. The ideal candidate will possess a Bachelor's Degree in Facility, Property, CRE Management, or a related field, along with a minimum of 5 years' experience in facilities or property management. Strong business acumen, financial planning and analysis skills, proficiency in information technology tools, and excellent interpersonal and communication abilities are essential for success in this role.