Facility Solutions Manager

$70,000 - $80,000/Yr

City Wide Facility Solutions - Oak Lawn, IL

Full-time - Mid Level

Oak Lawn, IL

Professional, Scientific, and Technical Services

About the position

City Wide Facility Solutions - Illinois is searching for a Facilities Solutions Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a comprehensive base salary with an aggressive commission and benefits package for the right individual. City Wide Facility Solutions is a leader in the building maintenance industry, functioning as a sales and management company that provides a single source solution for all building maintenance services, both internal and external. Our core values emphasize relentless customer service, growth, mindset, and hustle. We are interested in candidates looking for a career, not just a job, and we are passionate about promoting from within. Our team is high-energy, collaborative, inclusive, and fun, rewarding performance and dedication. As a Facilities Solutions Manager, you will be responsible for cultivating and expanding client relationships, ensuring high retention rates, and exploring opportunities for service diversification and expansion. You will oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, while managing contractor relationships, including hiring, negotiation, and performance assessments. Additionally, you will address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency. Utilizing City Wide's CRM, you will manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.

Responsibilities

• Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance.
• Manage contractor relationships including hiring, negotiation, and performance assessments.
• Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting.

Requirements

• 3-5 plus years' sales and management experience in building maintenance, facility management, or equivalent experience.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Nice-to-haves

• Experience in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.

Benefits

• Health insurance
• 401(k)
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Cell phone reimbursement
• Flexible schedule
• Flexible spending account
• Health savings account