FCRA Credit Reporting Business Process Manager I

Full-time - Mid Level

Greenville, SC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The FCRA Credit Reporting Business Process Manager I is responsible for overseeing and improving business processes related to credit reporting. This role involves conducting root cause analysis for discrepancies, collaborating with various stakeholders to remediate customer impacts, and ensuring compliance with procedures and controls. The manager will lead a team, manage projects, and drive process improvements to enhance operational efficiency.

Responsibilities

• Completes root cause analysis for potential discrepancies and identified issues.
• Partners with the LOB, system support, and risk and controls partners to ensure customer impacts are remediated and issues are opened as needed.
• Ensures updates to procedures/controls are identified and completed.
• Maintains and updates account level tracking as potential discrepancies are reviewed and actioned.
• Executes SQL queries and runs Alteryx reports, providing distribution to remediation teams.
• Provides people management leadership by hiring talent, setting goals, and managing employee performance.
• Leads a team of professionals and may be accountable for leading projects within a business area.
• Ensures communication, implementation, and/or training plans are detailed for projects and business initiatives.
• Responsible for 25 processes of medium complexity.
• Identifies and recommends process improvements and/or automation opportunities to enhance productivity and operational efficiency.
• Gathers, prioritizes, and explains user requirements to support project activities and process improvements.
• Serves as a consultant, providing advice and recommendations on business and operational processes.
• Prioritizes and manages workload to deliver quality results within timelines.
• Represents the business and coordinates with external service providers and other areas on high-risk projects.
• Uses project management software/tools to prepare documentation and maintain databases.
• Ensures accuracy in preparing and completing all required supporting documentation for assigned projects/tasks.
• Identifies and assists with resolution of issues as they arise, or escalates as appropriate.
• Participates as a member of the team in executing assigned deliverables within specified parameters.
• Keeps business leaders informed about the status/progress of projects and relevant information.
• Supports the project team by continuously developing knowledge in own area.

Requirements

• Bachelor's degree
• 5+ years of bank operations experience
• Strong PC skills including Microsoft Suite software
• Aptitude and training in Lean, Six Sigma, and AOM with a goal of certification
• Expert level requiring advanced business knowledge
• Ability to consult on large and complex projects
• Skilled in research, analysis, problem solving, metrics, and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills
• Ability to prepare and present findings and recommendations methodically
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrated leadership skills

Nice-to-haves

• FCRA regulations knowledge
• Credit Bureau Reporting experience
• Data analytics skills
• Technical skills and experience with SQL servers
• Proficient with Excel and PowerPoint
• Effective communication skills
• Initiative-driven
• Problem solver

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs