About the position
Supervise inmate workers at Liberty Correctional Institution to ensure inmate workers accurately and efficiently view data and record the data in a Florida Department of Transportation (FDOT) program. Be proficient in Excel. Working knowledge of SQL and general coding. Requires ability to remain on feet for extended periods of time by walking around area and directing inmate workers to ensure work is accomplished. Report to FDOT manager at Liberty CI but take location directions from GM, Graphics.
Responsibilities
- Supervise 100 inmate in a Florida Department of Transportation (FDOT) program.
- Be proficient and fully trained in excel.
- Train inmate workers in the tools and techniques required for the department’s operations.
- Monitor work, enforce productivity standards, resolve operational problems, and implement new procedures as required.
- Track inmate worker production rates on a daily basis.
- Serve as a resource and subject matter expert for process changes, quality audits, system enhancements, and customer-facing processes and product offerings.
- Communicate program information and status to FDC, PRIDE, and third-party client staff.
- Become proficient and fully trained in navigating and using PRIDE computer systems.
- Perform other assigned duties as deemed needed by Industry Manager.
- Work closely with DC personnel to ensure compliance with institution rules and regulations in the performance of shipping and receiving goods.
Requirements
- HS diploma or equivalent required.
- 2-3 years supervisory experience.
- Customer service experience helpful.
- Experience coaching and developing a team of direct reports.
- Basic verbal, written, and electronic communication skills.
- Basic math skills.
- Training inmates in production and clerical techniques and coordinating manpower and equipment usage.
- Proficient in Excel.
- Working knowledge of SQL and general coding.
- Aptitude and ability to stay abreast with technological advancements and service offerings.
- Quality control awareness and management.
- Able to learn Dynamics 365.
- Supervision and development of multiple employees.
- Time and performance management.
- Safety management.
- Ability to foster teamwork.
Nice-to-haves
- People/leadership skills.
- Personal time management.
- Honest, straightforward, dependable, pleasant, adaptable.
