Federal Technical Account Manager - DC

$59,500 - $112,500/Yr

Qualtrics - Washington, DC

Full-time - Entry Level

Hybrid - Washington, DC

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Federal Technical Account Manager at Qualtrics plays a crucial role in the XM Success Team, focusing on customer onboarding and ongoing support to maximize the value clients derive from Qualtrics products. This position requires a blend of technical expertise and strong client relationship management skills, ensuring that customers achieve their business objectives through effective use of the Qualtrics platform.

Responsibilities

• Provide white-glove support to large customers as a Technical Account Manager (TAM).
• Execute technical revisions to meet client needs and ensure optimal program utilization.
• Collaborate with XM Success Managers and advocate for software feature enhancements.
• Assist customers in optimizing their use of the Qualtrics platform and increasing adoption of technical capabilities.
• Design and document functional and technical requirements for projects.
• Help clients with regular maintenance activities, including troubleshooting and root cause analysis.
• Integrate new product features into existing programs and identify process improvements.

Requirements

• Bachelor's degree from a competitive university.
• 1-2 years experience in a technical, consulting, or client-facing role.
• Ability to articulate technical concepts to a non-technical audience.
• Detail-oriented with strong prioritization skills.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Nice-to-haves

• Active Public Trust or Secret clearance.

Benefits

• Paid time off
• Restricted Stock Units (RSUs)
• 30 paid days off (15 PTO days, 5 Wellness Days, 10 Holiday Closures)
• $1800 annually for an experience of your choosing (Qualtrics Experience Program)
• $1200 annually for wellness-related activities (Wellness Reimbursement Program)
• In-office perks like catered lunch and snack bars
• Relocation bonus for out-of-state applicants
• Hybrid work model with in-office days.