Federal Technical Trainer

Washington, MN

Professional, Scientific, and Technical Services

About the position

The Technical Trainer will be responsible for developing and delivering a comprehensive training program to enable our customers and partners with the required working knowledge to effectively implement, manage, and/or sell the Virtru Data Security Platform. This role will work closely with Virtru's product experts, architects, and other subject matter experts to deeply understand the technical capabilities of our data-centric security platform, define rigorous learning objectives, and create a highly engaging, hands-on curriculum and content. This role is critical in ensuring our customers achieve maximum value from our data-centric security platform. The Technical Trainer will be a critical contributor to driving deep user adoption, increasing customer satisfaction and retention, and contributing to the business's overall success.

Responsibilities

• Develop and deliver a comprehensive training curriculum for the Virtru Data Security Platform through collaboration with product managers, solution architects, and other internal subject matter experts.
• Devise a curriculum with detailed learning objectives, supporting course materials, and hands-on labs to accelerate operational comprehension for our customers, partners, and employees.
• Deliver virtual and in-person instructor-led training workshops that cater to the educational needs of technical users such as system administrators, developers, and data analysts.
• Monitor training session attendance, engagement, and effectiveness, and provide detailed reporting and data-driven recommendations.
• Identify opportunities to scale and automate technical training delivery using innovative technologies and methods.
• Maintain deep technical expertise on the entire Virtru Data Security Platform, including new capabilities, integrations, and best practices.
• Work cross-functionally to support the onboarding and ongoing technical enablement of key customers and partners.

Requirements

• 8+ years of experience (cybersecurity strongly preferred) as a technical trainer or instructor in an enterprise software or SaaS environment.
• Strong understanding of adult learning principles and the ability to design effective, scenario-based training programs for technical audiences.
• Proficient with various training delivery platforms and technologies (e.g., virtual classrooms, Learning Management Systems, etc.).
• Familiarity with containerization, cloud infrastructure provisioning, Linux/Unix administration, and programming languages such as Go.
• Extensive hands-on experience with the implementation, configuration, and administration of complex enterprise software systems.
• Excellent presentation, communication, and facilitation skills with experience delivering highly technical training to both individual experts and cross-functional teams.
• Ability to rapidly learn and master new software products, features, and functionalities.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, digestible training content.
• Bachelor's degree in a technical field (e.g., computer science, software engineering, information systems).

Benefits

• A Flexible PTO policy - we strongly encourage you to take a minimum of 25 days off annually (in addition to 12 federal holidays).
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Home-Office Stipend to help make your office space more comfortable and productive.
• Internal mobility options for those interested in exploring their skills in other areas of the business.
• Frequent company-sponsored Team Celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program.
• Access to Headspace, a mental health app tailored to your specific needs.
• A high degree of flexibility - Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
• Competitive compensation.
• Generous parental, medical, and bereavement policies.
• Uncapped commissions for Sales roles.
• 401K contribution and stock options.
• Full medical, dental, and vision benefits.
• New Hire Swag and IT Welcome boxes.
• Structured semi-annual 360° performance reviews.
• Transparency is at the core of how we operate and everything we do!