FIELD APPLICATION ENGINEER 1

Full-time - Entry Level

Elkhart, IN

Professional, Scientific, and Technical Services

About the position

We are seeking a full-time Field Application Engineer 1. In this role, you will be responsible for providing engineering support to Marine and Recreational Vehicle (RV) Original Equipment Manufacturer (OEM) customers and assure the successful integration of Garmin equipment into their vehicles and vessels and working directly with the customer to assess electrical system needs, develop schematics, and participate in any line side support.

Responsibilities

• Act as customer liaison with Garmin technical team to assess and implement custom interfaces as needed
• Support development of project scope of work and system requirements
• Learn/apply Garmin electrical control logic and customer user interface to provide full integration as outlined in the scope of work and system requirements
• Partner with customer engineering team on system integration
• Act as a liaison between customers and engineering team on any custom software interface solutions
• Team with Field Service Engineers and Sales staff to service accounts
• Identify/resolve defects as required, escalating issues if needed to engineering team
• Provide feedback/recommended solutions to engineering team on product performance and provide suggestions for future improvements
• Communicate status of work clearly providing visibility to manager or mentor
• Apply design standards and procedures to implement any vessel or vehicle solutions
• Document work in a thorough and organized manner and work collaboratively and professionally in a team environment with other Garmin associates to achieve goals
• Develop a minimum of 3 FAE Team process improvements per year, contributing to team and organizational efficiency and impact
• Provide support to technical champions for improved system integrations
• Attend trade shows and dealer events as required

Requirements

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or another technical Engineering related field OR an equivalent combination of education and relevant experience
• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge
• Must have patience and understanding that the Garmin customer is the highest priority at all times
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be detail-oriented, have the ability to work proactively/effectively with minimal supervision, and able to prioritize/multi-task in a flexible, fast paced/challenging environment
• Driven problem solver with proven success in solving difficult problems
• Excellent time management and follow-up skills
• Flexibility to travel (more than 30% of the time)

Nice-to-haves

• Outstanding academics (cumulative GPA greater than or equal to 3.5)
• ABYC Certification
• Demonstrates proficient presentation skills