Field Application Engineer (Data Center)

$101,400 - $188,300/Yr

Nvent - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

10,001+ employees

Fabricated Metal Product Manufacturing

About the position

The position serves as a domain authority for nVent Data Solutions products, providing technical support and application assistance to various internal functions and customers. The role involves evaluating customer requests, preparing quotations, conducting product training, and leading strategic projects for product improvements and new developments. It emphasizes a customer-first mentality and requires strong technical knowledge in Data Center solutions, particularly in cooling and power needs.

Responsibilities

• Serve as a domain authority for nVent Data Solutions products.
• Provide first-line product support to customers and colleagues.
• Evaluate customer RFQs and build costing/quotes with technical and commercial content.
• Provide technical application assistance for modified and engineered products.
• Prepare and submit quotations & proposals of non-standard products using internal systems.
• Conduct product training for customers and distributors.
• Prepare compliance documents against customer specifications.
• Lead strategic projects for product improvements and new product development.
• Review training literature for technical accuracy.
• Represent nVent in industry codes and standards committees.
• Provide market-specific intelligence and feedback to commercial teams.
• Assist commercial teams with voice-of-customer (VOC) visits.
• Plan activities with the Sales Leader.
• Identify projects in the closing phase and provide technical support.
• Advise the manager about significant situations and decisions.

Requirements

• Bachelor's Degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center engineering.
• 5+ years of experience in a technical applications role supporting Data Center solutions.
• Ability to work 100% remotely and travel on average 30% across mainly the US and Canada.
• Understanding of Cooling Solutions in the Data Center space is preferred.
• Strong technical background with Data Center Power needs at the rack or PDU level.
• Excellent interpersonal and communication skills with a customer-first mentality.

Benefits

• Pay Transparency
• Comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions.
• Commitment to strengthen communities through philanthropic activities.
• Support for employee volunteerism and donations.