Field Application Engineer

- Mid Level

NC

About the position

As a Field Application Engineer (FAE) at LMI, you will be a crucial technical expert and customer advocate. You'll champion our cutting-edge 3D sensor products, ensuring seamless integration and exceeding customer expectations. This role demands a dynamic individual with a strong technical foundation, exceptional communication skills, and a passion for solving technical challenges. At LMI, we take pride in delivering market-leading product support, and you will be the face of that commitment.

Responsibilities

• Generate technical sample test reports based on critical evaluation of customer parts using LMI’s line of 3D sensors
• Reproduce and validate customer issues in the lab to provide feedback to R&D
• Produce technical marketing and sales materials including authoring knowledge base articles, and generating video content
• Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises as required
• Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products
• Create any new hardware that the sales team may need for demonstrating products or supporting our customers
• Learn and become proficient in the operation, characteristics and performance of all LMI sensor products and the products they interact with in industrial environments
• Develop creative and engaging product demos for tradeshows
• Continually provide feedback as to how LMI’s products or services can be improved to enhance our customers experience

Requirements

• Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent from an ABET accredited university, or equivalent
• Minimum 3 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
• Minimum of 2 years customer service experience or equivalent work experience
• Experience in the high technology industry / factory automation industry working on various projects relating to their area of study
• Depending on candidate background: Software – Visual Studio [C, C#, VB.NET], LabVIEW, PLC programming
• Mechanical – SolidWorks, or equivalent CAD software
• Electronics – Electrical design, wiring, setup, and basic soldering skills
• A valid passport and the ability to travel domestically or internationally when needed
• Solid interpersonal skills
• Strong working knowledge of industry standards and best practices
• Be self-motivated, have a positive attitude and a results oriented approach
• Demonstrated ability to work independently as well as in a team environment