About the position
Science is a clinical stage, vertically integrated technology company focused on solving some of neuroscience's hardest questions and most serious unmet medical needs. We work to restore quality of life to those with debilitating conditions for which there are no treatment options, creating devices aimed at restoring vision, cognition, and mobility to patients who have lost it. To support progress across our industry, we provide state-of-the-art components and vertically integrated infrastructure for others to build on via Science Foundry. The Field Application Engineer role focuses on building and nurturing a vibrant neuroengineering developer community. Responsibilities include actively supporting customers, gathering and sharing their feedback, and collaborating with engineering and marketing teams to drive customer acquisition. This individual will travel to meet with customers, onboard new users and collaborate with established ones. In this way, they will work similar to a developer evangelist role in building strong, long-term relationships in research and startup communities in the brain-computer interface industry.
Responsibilities
- Advocate for customer needs and provide valuable input on the product roadmap and development.
- Gather and share customer feedback with the product and engineering teams.
- Collaborate with sales and marketing teams to support lead generation and customer acquisition efforts.
- Contribute to the development of marketing materials and campaigns.
- Participate in industry events and conferences to showcase company products and build brand awareness.
- Develop and deliver engaging onboarding experiences for new customers of neuro research products.
- Proactively identify customer challenges and roadblocks and work with the internal team to adjust processes and documentation accordingly.
- Provide technical guidance and support to customers throughout their product lifecycle.
- Build strong relationships with key customer contacts and foster long-term partnerships.
Requirements
- Bachelor's degree in neuroscience, computer science, or electrical engineering.
- Experience debugging electrophysiology hardware.
- Experience working in a research-focused startup or academic lab.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to travel both locally and internationally.
Nice-to-haves
- Experience with GitHub.
- 3+ years experience in relevant fields (e.g., neuroscience, computer science, electrical engineering).
Benefits
- Competitive salary and equity
- Medical, dental, vision and life insurance
- Flexible vacation and company-paid holidays
- Healthy meals and snacks provided onsite
- Paid parental, jury duty, bereavement, family care and medical leave
- Dependent Care Flexible Spending Account, subsidized by Science
- Flexible Spending Account
- 401(k)
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