Field Applications Engineer - Cellular IoT Solutions

About the position

Semtech's Wireless Applications team is a group of passionate and talented engineers tasked with developing and delivering industry-leading Internet of Things (IoT) cellular solutions. We enable our customers and partners to achieve a new standard of IoT product performance, and we have a versatile and exceptionally talented team of individuals to make this vision a reality! The Field Applications Engineer (FAE) position supports pre and post-sales activities with the Regional Sales Managers (RSMs), encompassing technical support for qualified opportunities, product/solutions training, and seminars for distributors, sales reps, and customers. Strong presentation skills, solid wireless technical knowledge, initiative, and a business sense of urgency are critical to speeding up the sales cycle. Our FAE engagement model spans the complete customer lifecycle, from onboarding through maturation to offboarding.

Responsibilities

• Provide pre and post-sales support to technical inquiries through Regional Sales Managers (RSMs) for wireless IoT products, including cellular, LoRa, GNSS and short-range radio
• Make sales calls with RSMs in the Western and Central US market
• Recommend products, services, and general application guidelines based on customer requirements
• Set strategies to combine technology that will result in helping RSMs to close sales
• Responsible for customer, distributor, and partner training and product demos
• Assist in qualifying customer reference designs on hardware and application scripting
• Provide technical responses to RFIs and RFPs using Semtech products and services
• Develop training materials and application notes for IoT products
• Conduct application demonstrations for seminars, trade shows, and key customers
• Provide constant feedback to product management for new product development
• Communicate module field failures to design and development and assist with problem resolution
• Set expectations on the product roadmap, carrier, and type approval certifications

Requirements

• Bachelor of Electrical Engineering, Bachelor of Computer Engineering, Bachelor of Computer Science, or equivalent
• 5+ years' experience in wireless telecommunications
• Strong technical knowledge of cellular systems
• Excellent communication, interpersonal, and presentation skills
• Highly self-motivated and autonomous

Nice-to-haves

• Knowledge and experience in the IoT marketplace
• Professional background Cellular/LoRa protocols
• Hardware design skills
• Embedded application/software design experience
• Microprocessor integration
• Knowledge of networking protocols (IP, TCP, Ethernet, IP Addressing, Subnetting, DNS, security)
• Project Management skills to be able to prioritize time and resources to meet customer timelines and complete equipment certifications