About the position
FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry. We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high-tech gear you probably see on CSI and in the movies! We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. We are seeking an experienced Application Engineer to work out of a home office and be based in Chicago, IL Area.
Responsibilities
- Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product.
- Support Account Managers as the primary technical resource for product and solution demonstrations to end customers, including creating specific demonstration workflows to harmonize and create consistent messages.
- Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards.
- Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.
- Ensure the quality of the provided technical trainings and demonstrations.
- Ensure that all customers are served within established timing parameters.
- Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use.
- Prepare and maintain training equipment (documents, devices, etc.).
- Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
- Act as a backup for the 3rd/4th Level Support within Customer Service.
- Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.
- Support the organization in decision making by providing relevant information/documentation.
Requirements
- BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience.
- Excellent understanding of 2D and 3D CAD.
- Ability to read and interpret information from blueprints.
- Clear oral/written communications.
- Good language competencies, English essential.
- Interpersonal and team skills.
- Valid Driver's License.
- Up to 80% weekday travel.
- Flexible for different working locations (regional travel).
Benefits
- A competitive paid time off bank and paid holidays.
- Medical, dental, life and AD&D insurance plans.
- Pre-tax flex spending accounts for medical and dependent care.
- 401K with employer match.
- Tuition reimbursement and training opportunities.
- Wellness fairs.
- Frequent lunch and learns to help educate employees about issues affecting their lives.
- Other employee events.
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