Field Customer Service Manager

Martin Brower • Stockton, CA

444d • $76,999 - $76,999

About The Position

The Restaurant Service Manager is responsible for overseeing day-to-day restaurant service functions, ensuring effective communication between centralized customer service, purchasing, and automated restaurant ordering systems. This role involves significant travel and requires strong management and communication skills to maintain relationships with various stakeholders in the distribution center operations.

Requirements

• Bachelor's degree with at least 6+ years of related experience and 2+ years of management experience.
• Demonstrated problem-solving skills.
• Detail-oriented and able to work independently.
• Ability to multitask effectively in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-centric focus.
• Strong organizational and analytical skills.

Nice To Haves

• Bachelor's degree in business or related discipline.
• Previous knowledge of JD Edwards and/or Salesforce.
• Advanced Microsoft Office skills (PowerPoint, Excel, Word).
• Prior management experience.

Responsibilities

• Develop and cascade customer communications including newsletters, guidebooks, and contingency plans.
• Ensure alignment of internal stakeholders with customer communications and process changes.
• Oversee processes related to daily order reviews.
• Manage credit and claims processes for the distribution center.
• Develop and maintain relationships with Owner/Operators, Restaurant managers, Suppliers, and Field Office positions.
• Create and maintain customer dossiers and cross-reference tools.
• Market the brand professionally.
• Develop presentation materials for customer meetings or events.
• Act as a liaison between customer supply chain manager and distribution center.
• Responsible for hiring, development, and retention of administrative non-exempt positions and Customer Relations Managers.
• Manage the administrative department budget.
• Perform other projects or duties as assigned.

Benefits

• Competitive salary with potential for discretionary incentive program participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Waste Management and Remediation Services
• Education Level: Bachelor's degree