Field Customer Service Representative

ITW • Chamblee, GA

430d

About The Position

The Customer Service Representative at Hobart Service plays a crucial role in delivering exceptional customer service through email and phone interactions. This position involves managing customer inquiries, resolving issues promptly, and fostering lasting customer relationships while efficiently handling multiple Outlook inboxes.

Requirements

• High school diploma or GED with 0-2 years of relevant experience.
• Demonstrate a high degree of professionalism with excellent communication skills in customer service.
• Familiarity with FEG proprietary information and field service policy and procedures.
• Strong proficiency in Microsoft Office Suite.

Nice To Haves

• Basic math competencies.
• Ability to comprehend instructions within orders and translate them into the desired outcome.
• Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Dependable, punctual, and positive attitude.
• Ability to prioritize workload, special tasks, and concurrent projects effectively.

Responsibilities

• Act as Inbound Customer Contact Across a Specific Market Area by responding to incoming customer communications efficiently and professionally.
• Enter a high volume of orders into the system with minimal errors.
• Utilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policies.
• Enhance the customer service experience.
• Manage multiple Outlook inboxes by logging new service requests for the correct office and forwarding requests for updates to the appropriate dispatcher or service manager.
• Handle additional duties and projects as assigned, ensuring customer awareness of service product offerings.

Benefits

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees