Field Operations Manager

$90,000 - $100,000/Yr

Nitrocrete - Dallas, TX

Full-time - Mid Level

Dallas, TX

About the position

The Field Operations Manager at NITROcrete LLC is responsible for overseeing and coordinating operations in the Southwest region of the USA, focusing on customer satisfaction, operational efficiency, and profitability. This role involves managing day-to-day operations, ensuring successful installations, and maintaining strong customer relationships while collaborating with various internal teams. The position requires a proactive approach to problem-solving and effective communication with both customers and team members.

Responsibilities

• Lead and manage the regional operations for NITROcrete system end users to meet customer satisfaction, revenue, profitability and other company goals
• Ensure successful installations for new customers and retrofitting/upgrading equipment with existing customers by coordinating resources with the regional team and with HQ
• Assist in maintaining and growing customer relationships by coordinating with NITROcrete system end users and the sales team to understand customer needs and ensure they are being met
• Assist in commissioning new and existing systems within region; providing customer training and on-site support in order to ensure system optimization and customer satisfaction
• Provide planning and on-site support for customer pours or large cooling projects; coordinating with quality control and supply planning team members to ensure customer needs are met
• Perform regular visits to customer sites within region; collecting customer feedback, observing system performance and inspecting equipment
• Oversee and assist with routine maintenance, ensuring systems stay fully operational
• Expedite the resolution of customer problems and complaints to maximize satisfaction and maintain retention throughout the life of the customer
• Assist with other operations under the parent company, Cryogenic Industrial Solutions, such as cryogenic field service or nitrogen pumping jobs as needed
• Serve as the subject matter expert regarding the NITROcrete system operation to new and existing customers
• Collaborate with internal teams to ensure customer operational needs are being met; coordinating between Operational Support, Sales and Technical teams
• Participate in sales calls, meetings and other commercial activities within region as required

Requirements

• Bachelor's degree from a four-year college or university
• 5-10 years of related experience or an equivalent combination of education and experience
• Ready-mix or construction experience is strongly preferred
• Experience in project management software
• Valid Driver's License

Nice-to-haves

• TWIC Card certification
• OSHA 30 certification

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance