Field Service Engineer 3

Lam Research

Full-time - Mid Level

Remote

Machinery Manufacturing

About the position

As a Field Service Engineer at Lam Research, you will play a crucial role in customer support, ensuring the operational excellence of complex semiconductor equipment. Your responsibilities will extend beyond installations and troubleshooting, focusing on delivering high-quality service and solutions to meet customer needs. This position requires collaboration with various teams and a commitment to customer satisfaction, making you a key player in the semiconductor industry.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Requirements

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice-to-haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Benefits

• Comprehensive benefits package
• Flexible work location models
• Opportunities for training and certification
• Support for career development