Field Service Engineer - Allentown, Reading, King of Prussia /Delaware

Philips - Harrisburg, PA

Full-time - Mid Level

Harrisburg, PA

Repair and Maintenance

About the position

The Field Service Engineer role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of medical equipment at customer sites in Eastern Pennsylvania and Delaware. The position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company standards.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and meeting commitments and arrival times.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries.
• 5+ years of related experience preferred in the medical device service field.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.

Nice-to-haves

• Experience in a hospital/healthcare environment.
• Knowledge of safety protocols when working with radiation sources.

Benefits

• Diversity and inclusion initiatives
• Flexible working hours
• Opportunities for professional development