Field Service Engineer | Commissioning Team

About the position

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

Responsibilities

• Travel to Hamilton Storage Customer sites for new installation and trainings for 2-6 weeks at a time.
• Power up and troubleshoot systems, ensuring functionality and reliability.
• Perform hands-on troubleshooting at the system level.
• Provide daily progress updates to the back-office team.
• Complete and pass the warm internal qualification test.
• Conduct cold system setup and testing.
• Train users on cold system operation and troubleshoot in cold conditions (-20°C).
• Perform and pass the cold internal site acceptance test (SAT).
• Assist with SAT procedures as required.
• Provide support to service and maintenance teams.
• Assist the service team with preventative maintenance calls as needed.
• Perform system corrections, repairs, and implement recommended improvements.
• Offer feedback to engineering teams to inform system enhancements.
• Use electronic and mechanical test equipment effectively.
• Complete and submit all necessary paperwork and expenses in a timely manner.
• Ensure high levels of customer satisfaction through clear communication and prompt corrective actions.
• Collaborate closely with R&D, Customer Service, Product Management, and Manufacturing teams.
• Follow company ISO and Health & Safety standards.
• Complete all assigned tasks within the planned timeline.
• Lift and hold 50 lbs or more frequently.
• Other duties as assigned.

Requirements

• Ability to work well with engineers, management, and most importantly customers.
• Ability to work as part of a cohesive team as well as independently.
• Ability to manage and meet schedule commitments.
• Adept at reading schematics and assembly drawings.
• Able and willing to take direction.
• Able and willing to learn.
• Strong troubleshooting skills.
• Strong attention to detail.

Nice-to-haves

• Experience with on-site installations of large automation capital equipment or construction size projects preferred.
• Machine shop experience preferred.

Benefits

• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.