About the position
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve 'better' now, not some day. At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Responsibilities
- Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required.
- Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
- Become a technical subject matter expert on the Tablo product.
- Address and resolve customer issues and escalations.
- Complete all field service and expense reports according to functional standards.
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
- Support the development of training and service materials.
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
- Manage and maintain company assets required to perform all necessary job functions.
Requirements
- Must have valid driver’s license and good driving record.
- Ability to charge travel expenses on a personal credit card to be reimbursed by company.
Nice-to-haves
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent.
- 2+ years Field Service experience in the Medical Equipment Industry preferred but not required.
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
- Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
Benefits
- Annual Salary range for this position is: $29-39 per hour plus bonus and stock.
