Field Service Engineer -EPR

About the position

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 9,700 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities

• Install and support high technology equipment in research, pharmaceutical, university and government labs.
• Work with highly complex equipment that requires advanced understanding of these instruments.
• Perform installation, maintenance, troubleshooting, and repair service activities.
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications.
• Provide on-site technical assistance to install, service, and repair equipment.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Actively attend and participate in life science technology and product training.
• Perform other duties as required.

Requirements

• B.S. in Physics, Electrical Engineering, Electronics, Biotech, Biology or Chemistry discipline.
• Minimum 3 years' work experience diagnosing and repairing complex mechanical, electromechanical and/or electronic equipment.
• Knowledge of EPR, NMR and MRI, analog electronics, high voltage circuitry/circuits, cryogenics, and ultra-high vacuum technology desirable.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• English fluency with strong oral, reading, written, MS Office, computer, technical data, and networking communication and presentation skills.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines.
• Ability to satisfactorily complete position training requirements.
• Ability to lift up to 50 lbs., transport equipment and tools in excess of 300 lbs.
• Proven ability to follow safety standards, practices, and codes.
• Valid Driver License in good standing, issued by resident state required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility for domestic and international travel.
• May be required to pass security clearance investigation.

Benefits

• 401(k) with company match
• Employee stock purchase plan
• Medical and dental plans
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off including vacation, sick time and holidays