Field Service Engineer - Field Based - Chicago, IL Area

$60,000 - $62,000/Yr

Optos - Marlborough, MA

Full-time - Entry Level

Marlborough, MA

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer role at Optos involves providing field service support to customers, including installation, repair, preventive maintenance, and training on Optos instrumentation. The position requires a strong focus on customer satisfaction and may involve supporting marketing shows as needed.

Responsibilities

• Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
• Provide optimum customer satisfaction on all Optos products and services
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products
• Support customers on the operational aspects of the instrument, equipment and software
• Install and maintain wired computer networks
• Complete and submit all Regulatory and company required documentation
• Provide remote diagnosis/repair support when needed
• Relay field repetitive failures/quality issues to internal support specialists
• Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
• Test repaired instruments in all operating modes per specification
• Represent Optos at technical shows and exhibitions as required

Requirements

• Bachelor's degree or equivalent technical education gained through work experiences
• Previous field service experience in the medical device industry is a plus
• Basic wired and wireless network integration experience
• Skilled in instrument operation, test, maintenance, alignment, and repair procedure
• Ability to produce high quality work under pressure and within tight timescales
• An ability to work within tight deadlines and manage time effectively
• Strong team player with flexible attitude to work priorities
• Excellent written and verbal communication skills
• Good computer skills (MS Office applications)

Benefits

• $60,000 - $62,000 base with overtime pay
• Participation in the Field Service Incentive plan
• Average total income $80-90K