Field Service Engineer - Greater Los Angeles

About the position

The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting equipment for both internal and external customers. This Los Angeles role will support a customer base local to Los Angeles and travel through the surrounding West region as needed.

Responsibilities

• Follow procedures to test, operate and maintain 3D Printers and related equipment
• Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas
• Interpret manuals, schematics, and wiring diagrams to solve problems
• Repair equipment with hand tools and test instruments
• Order and replace parts as needed
• Collaborate with others to test, tune, upgrade and adjust equipment
• Consult with engineering when needed to resolve problems or to suggest product improvements
• Install and commission equipment according to specifications
• Follow protocols for security, safety, access, scheduling, and communications
• Provide specific training and instruction to customers, coworkers, and contract manufacturers
• Schedule and perform Preventative Maintenance (PM) activities
• Communicate daily activities, status, and metrics
• Advise management regarding customer satisfaction and product performance
• Participate in developing processes, procedures and documentation as directed by supervisor
• Participate in team and other assigned meetings
• Other duties as needed or required

Requirements

• Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.
• 5 years of demonstrated experience operating and maintaining complicated machines in a lab or manufacturing environment
• 5 years of demonstrated experience in customer-facing field service positions
• 5 years of demonstrated experience in hands-on repair and calibration of equipment

Nice-to-haves

• Master's degree from an accredited university in engineering, business administration or a related field
• Startup experience
• Military service
• Experience with semiconductor manufacturing equipment
• Experience in the 3D AM markets

Benefits

• Healthcare coverage
• 401(K) employer contributions
• Participation in a bonus and equity program, as applicable